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Matter is a New York based contemporary design store and manufacturer founded in 2003 that is located in lower Manhattan and features furniture, lighting, wallpaper, home accessories and jewelry. In addition to other lines, they create and sell their own line of furniture and lighting products under the MatterMade brand.
The Dwell Store will accept merchandise returns of non-furniture within 30 days of the customer's receipt of the product and will issue a refund or credit at the time of return in the following ways:
For Furniture Items, please see our full Return & Exchange Policy.
To return a non-furniture item, follow the instructions on the packing slip enclosed with your order, insure the package, and return it to the Dwell Store address on your packing slip. If you do not have or have misplaced the packing slip, please contact us at email@example.com. Be sure to include your order number for faster service.
If you have damaged or defective merchandise, please visit us online at http://store.dwell.com/customer-service. We're here to assist you.
Please note: Gift cards are valid for the Dwell Store purchases and are not redeemable or subject to exchange for cash or a cash equivalent, except as required by applicable law.